Refunds and allocation access
Reviewed October 16, 2026
MiProxy sells prepaid packages through Stripe. If service does not work as described, contact support so we can investigate and resolve the issue.
Request a review
Sign in and open workspace support. Include the order reference, the reason for the request and a short description of the issue. If setup or a connection failed, include the time and sanitized error where available.
Administrators review the request and initiate an appropriate refund. Signed payment events update the order state. Submitting a support request is not itself confirmation that the refund has completed.
If provisioning is delayed
Keep the same order reference and ask support to review it. Do not create another order merely to resolve an uncertain setup result. Payment confirmation and supplier setup are separate stages, and each may need investigation.
What happens to the allocation
Refunded or disputed allocations are suspended through the application workflow. Supplier-side suspension can require follow-up and retries. A change in payment state should not be read as proof that every upstream action completed instantly.
Do not rely on continued access to an allocation after a refund or dispute. Use the order and support channel for its current state.
Cancellation and account deletion
Packages do not renew automatically. A cancellation request, a refund request and an account-deletion request are different actions. State which action you want reviewed. Account deletion is handled through the manual process described in the privacy policy.
Refund eligibility
Report service faults within seven days of discovering them. We will try to repair or replace the affected service. If we cannot, we refund its unused affected portion through Stripe to the original payment method. Confirmed duplicate charges or overpayments are refunded.
Unused bandwidth alone does not qualify for a refund. Started time-based packages are not refundable except for service faults. Abuse-related suspensions do not qualify for discretionary refunds. These conditions do not limit rights required by applicable law. Bank processing times vary; support confirms when a refund is issued.